Privacy Policy

Last updated: April 2025

Automatica Pty Ltd (“Automatica”, “we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we protect it.

Information we collect

We collect information you provide directly, including:

• Contact details (name, email address, phone number) when you use our contact form or engage our services
• Business information relevant to providing support
• Technical information necessary to diagnose and resolve issues

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide technical support
• Manage our client relationship with you
• Improve our services

We do not sell, rent, or trade your personal information to third parties.

Data retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Client records are retained for seven years in accordance with Australian tax law requirements.

Security

We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse. Our systems use industry-standard security practices.

Your rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. Contact us at [email protected] to exercise these rights.

Contact

For privacy-related questions or concerns, contact us at [email protected].